Shipping Policy

SHIPPING POLICY

Last updated: August 21, 2026

Thank you for choosing Murselzadehs.

This Shipping Policy explains how orders placed through murselzadehs.com are processed, shipped, tracked, and delivered.

Nothing in this Shipping Policy is intended to exclude or restrict any mandatory consumer rights that cannot lawfully be excluded under applicable law.

1. ORDER PROCESSING TIME

Orders are normally processed within 1–3 business days after payment confirmation.

Orders are not normally processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, product launches, holidays, or unforeseen circumstances, processing times may be extended.

If a significant processing delay occurs, we may contact you using the contact information provided with your order.

Processing time is separate from estimated shipping or transit time.

2. SHIPPING DESTINATIONS

Murselzadehs offers international shipping to destinations supported by the shipping methods available through our store.

Shipping availability may vary depending on:

  • Carrier availability and restrictions;

  • Customs requirements;

  • Import restrictions;

  • Political or logistical conditions;

  • Local laws and regulations;

  • Security considerations; and

  • Other circumstances affecting delivery.

We reserve the right to decline or cancel shipment to a destination where delivery is unavailable, prohibited, or cannot reasonably be completed.

If an order cannot be fulfilled because we cannot ship to the selected destination, any payment already collected for the affected order will be handled in accordance with applicable law.

3. SHIPPING RATES

Available shipping methods and any applicable shipping charges are displayed during checkout.

Shipping costs may depend on factors including:

  • Destination;

  • Shipping method;

  • Package size;

  • Package weight; and

  • Carrier rates.

Customers will have an opportunity to review applicable shipping charges before completing an order.

4. FREE SHIPPING

Murselzadehs currently offers free standard international shipping on all orders to destinations where standard international shipping is available.

Free shipping applies to the standard shipping method. Expedited, express, premium, or other optional shipping services, where available, may be subject to additional charges.

Shipping availability may vary depending on destination, carrier availability, customs restrictions, or other logistical limitations.

Any applicable shipping options and charges will be displayed during checkout before the order is submitted.

5. ESTIMATED DELIVERY TIMES

Estimated transit times are:

  • Standard International Shipping: 7–21 business days

  • Express Shipping: 3–7 business days

These are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Actual delivery time may vary because of circumstances including:

  • Customs clearance;

  • Carrier operations;

  • Local postal services;

  • Destination-country procedures;

  • Weather conditions;

  • Public holidays;

  • Transportation disruptions;

  • Political or regional disruptions; or

  • Other circumstances outside our reasonable control.

Processing time should be added to estimated transit time when considering the overall expected delivery period.

6. ORDER TRACKING

Where tracking is available, customers will receive shipment or tracking information after the order has been dispatched.

Tracking information may require approximately 24–72 hours after dispatch to become active, depending on the carrier.

Tracking availability and the level of tracking information provided may vary depending on the destination and shipping service.

7. CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to:

  • Customs duties;

  • Import taxes;

  • VAT;

  • Brokerage fees;

  • Customs processing or handling charges; and

  • Other destination-specific import charges.

Unless expressly stated otherwise during checkout or required by applicable law, these charges are not included in the product price or shipping charge and are the responsibility of the customer.

Such charges are imposed or determined by customs authorities, governments, carriers, or other entities outside Murselzadehs.

Customers are responsible for understanding applicable import requirements and charges in their destination country.

Murselzadehs is not responsible for customs delays or destination-country import restrictions to the extent permitted by applicable law.

Nothing in this section limits mandatory consumer rights or obligations that applicable law assigns to Murselzadehs.

8. SHIPPING DELAYS

Delivery may be delayed because of circumstances outside our reasonable control, including:

  • Customs inspections;

  • Carrier transportation delays;

  • Severe weather;

  • Natural disasters;

  • Political or civil disruption;

  • Government action;

  • International transportation interruptions;

  • Local delivery disruptions; or

  • Other logistical circumstances.

Where reasonably possible, Murselzadehs will assist customers with available tracking information.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

9. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address and contact information during checkout.

If you discover an error in your shipping information, please contact us as soon as possible before the order is dispatched.

We will make reasonable efforts to correct the address where possible, but changes cannot be guaranteed after an order has entered processing or has been shipped.

If incorrect or incomplete information supplied by the customer results in:

  • Failed delivery;

  • Return to sender;

  • Additional carrier charges;

  • Reshipment;

  • Customs or handling costs; or

  • Other additional expenses,

the customer may be responsible for the reasonable additional costs caused by that error, to the extent permitted by applicable law.

10. LOST PACKAGES

If tracking indicates an unusual delay, or if a shipment appears to be lost, please contact us as soon as reasonably possible at:

info@murselzadehs.com

We may request information reasonably necessary to investigate the shipment and may contact the carrier.

A carrier investigation may be required before an appropriate resolution can be determined.

Any replacement, refund, or other remedy will be determined based on the circumstances, available carrier information, and applicable consumer protection law.

Nothing in this section restricts mandatory consumer rights relating to non-delivery.

11. DAMAGED PACKAGES OR PRODUCTS

Customers should inspect their order promptly after delivery.

If a package or product arrives visibly damaged, please contact us as soon as reasonably possible, preferably within 48 hours of delivery, so that the condition of the shipment can be documented promptly.

We may request:

  • Order number;

  • Photographs of the shipping package;

  • Photographs of the product;

  • Shipping documentation; and

  • A description of the damage.

Failure to report visible shipping damage within 48 hours does not exclude or restrict any mandatory statutory rights that cannot legally be limited.

Claims relating to damaged or defective products are also governed by our Return & Refund Policy.

12. STOLEN PACKAGES

If tracking indicates that a shipment has been delivered but the package cannot be located, please contact us as soon as reasonably possible.

Customers may also be asked to:

  • Check with household members or other persons at the delivery address;

  • Check the immediate delivery location;

  • Contact the local carrier; or

  • Provide information reasonably necessary for a carrier investigation.

The appropriate resolution will depend on the circumstances, carrier information, allocation of delivery risk under applicable law, and any mandatory consumer protection rights.

13. FAILED DELIVERY AND UNCLAIMED PACKAGES

If a shipment cannot be delivered or is returned to Murselzadehs because of circumstances attributable to the customer, including:

  • Incorrect or incomplete address information;

  • Failure to collect an available shipment;

  • Refusal of delivery without a legally valid basis;

  • Failure to comply with destination-country import requirements; or

  • Refusal to pay customs or import charges for which the customer is legally responsible,

the customer may be responsible, to the extent permitted by applicable law, for reasonable costs resulting from the failed delivery.

These costs may include:

  • Return shipping;

  • Reshipment;

  • Carrier handling charges;

  • Customs-related charges; and

  • Other documented costs caused by the failed delivery.

Any refund due for a returned or unclaimed shipment may be adjusted for costs that may lawfully be deducted.

Mandatory consumer rights remain unaffected.

14. REFUSED SHIPMENTS

Refusing delivery does not automatically constitute an authorized return or valid exercise of a statutory right of withdrawal.

Customers wishing to return an order should follow the procedures described in our Return & Refund Policy.

Where a statutory right of withdrawal applies, the customer's rights and obligations will be determined by applicable law and our Return & Refund Policy.

15. RETURN SHIPPING COSTS

For ordinary voluntary returns, the customer is responsible for direct return shipping costs, except where applicable law requires otherwise.

Different rules may apply to:

  • Confirmed damaged goods;

  • Confirmed defective goods;

  • Incorrectly supplied goods; and

  • Returns made under mandatory statutory consumer rights.

Customers should not use expedited, express, premium, or unusually expensive return shipping methods with the expectation of reimbursement unless expressly authorized by Murselzadehs in writing or required by applicable law.

Where applicable law requires Murselzadehs to bear return shipping costs, reimbursement or payment will be handled in accordance with our Return & Refund Policy.

For complete return conditions and procedures, please review our Return & Refund Policy.

16. ORIGINAL SHIPPING COSTS AND REFUNDS

Original shipping costs are handled in accordance with our Return & Refund Policy and applicable law.

Where applicable law requires reimbursement of the original delivery cost following a valid statutory withdrawal, reimbursement will be limited to the applicable standard delivery amount required by law.

If standard shipping was provided free of charge, there is no original standard shipping charge to reimburse.

Additional costs resulting from a customer's voluntary selection of an expedited, express, premium, or otherwise more expensive delivery method will not be reimbursed except where required by applicable law.

17. RISK DURING DELIVERY

Risk during transportation will be allocated in accordance with applicable law.

Nothing in this Shipping Policy is intended to transfer transportation risk to a consumer earlier than permitted by mandatory consumer protection law.

Where applicable law provides that risk remains with the seller until the customer or a person designated by the customer obtains physical possession of the goods, that rule will apply.

18. SHIPPING PROVIDERS

Orders may be transported by postal operators, international couriers, local delivery services, or other shipping providers selected or made available for the applicable destination.

The availability of a particular carrier or shipping service may change.

Murselzadehs may use third-party service providers and e-commerce systems to manage shipping calculations, labels, tracking information, notifications, and other fulfillment processes.

19. RELATIONSHIP WITH OTHER POLICIES

Returns, refunds, statutory withdrawal rights, defective goods, and return shipping procedures are governed primarily by our Return & Refund Policy.

Personal information used for shipping, fulfillment, and delivery is handled in accordance with our Privacy Policy.

If a provision of this Shipping Policy conflicts with mandatory applicable law, the mandatory legal requirement will prevail to the extent of that conflict.

20. CONTACT INFORMATION

For questions about shipping, delivery, tracking, or a shipment problem, please contact:

Murselzadehs
Elshan Suleymanov ev. 51, m. 11
Nizami district
Baku, AZ1119
Azerbaijan

Email: info@murselzadehs.com
Website: murselzadehs.com