Terms & Conditions

TERMS & CONDITIONS

Last updated: August 21, 2026

Welcome to Murselzadehs.

These Terms & Conditions ("Terms") govern your access to and use of murselzadehs.com and purchases made through our online store.

By accessing our website, placing an order, or purchasing a product, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude, restrict, or override any mandatory consumer rights that cannot lawfully be excluded.

1. ABOUT MURSELZADEHS

Murselzadehs operates the online store available at:

Trading name: Murselzadehs
Location: Baku, Azerbaijan
Taxpayer Identification Number (TIN / VÖEN): 1601125302
Website: murselzadehs.com
Email: info@murselzadehs.com

Additional seller information may be provided on the website, during checkout, in order documentation, or where required by applicable law.

2. USE OF THE WEBSITE

You may use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities;

  • Attempt to gain unauthorized access to the website, accounts, systems, or data;

  • Introduce malicious software, automated attacks, or other harmful technologies;

  • Interfere with the operation or security of the website;

  • Use automated systems to abuse website functionality;

  • Submit false or misleading information;

  • Impersonate another person or entity; or

  • Use the website in a way that violates applicable law or the rights of others.

We reserve the right to restrict access to the website where reasonably necessary for security, fraud prevention, maintenance, or compliance with applicable law.

3. PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, materials, dimensions, photographs, colors, prices, and other product information accurately.

Specific materials, dimensions, features, construction details, and other characteristics applicable to an individual product are stated on the relevant product page.

Because products may involve natural materials and handmade processes, where expressly stated for the relevant product, minor variations in characteristics such as color, grain, texture, surface appearance, or dimensions may occur.

Screen settings, lighting conditions, photography, and device displays may also affect how colors and details appear.

Such variations do not limit any mandatory rights relating to products that are defective, materially misdescribed, or otherwise non-conforming under applicable law.

4. PRICES AND CURRENCY

Product prices are displayed on the website in the currencies made available through the storefront.

The base or displayed currency may differ depending on the customer's selected currency or available storefront settings.

Prices, promotions, and product availability may change from time to time.

The price applicable to an order is the price presented during the checkout process at the time the order is submitted, subject to correction of obvious errors where permitted by applicable law.

Any applicable shipping costs, taxes, duties, or other charges will be displayed or handled as described during checkout or in the relevant policies where reasonably possible.

5. ORDERS

By submitting an order, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.

Submitting an order does not necessarily mean that the order has been finally accepted.

We may refuse or cancel an order where reasonably necessary, including in cases involving:

  • Suspected fraud or unauthorized payment;

  • Incorrect or incomplete customer information;

  • Product unavailability;

  • An obvious pricing or product information error;

  • Shipping restrictions;

  • Legal or regulatory requirements; or

  • Other circumstances that reasonably prevent us from fulfilling the order.

If payment has already been collected for an order that we cancel, the appropriate amount will be refunded in accordance with applicable law and the payment method used.

6. PAYMENT

Payment must be made using a payment method available at checkout.

Payment transactions may be processed by third-party payment service providers and payment networks.

Murselzadehs does not require customers to send complete payment card details directly by email or other unsecured communication.

The availability of a particular payment method may vary by location, currency, transaction, or payment provider.

Additional information concerning the processing of personal and payment-related information is provided in our Privacy Policy.

7. SHIPPING AND DELIVERY

Orders are shipped in accordance with our Shipping Policy.

Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by customs procedures, carrier operations, weather, public holidays, destination-country requirements, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

Rules relating to shipping methods, tracking, international delivery, customs, duties, taxes, failed delivery, and other shipping matters are described in our Shipping Policy.

8. RISK DURING DELIVERY

Risk relating to goods during shipment will be allocated in accordance with applicable law.

Nothing in these Terms is intended to transfer transportation risk to a consumer earlier than permitted by mandatory consumer protection law.

Where applicable law provides that risk remains with the seller until the customer or a person designated by the customer takes physical possession of the goods, that rule will apply.

This section does not affect circumstances where a customer independently arranges a carrier or delivery method in a manner that changes the allocation of risk under applicable law.

9. RETURNS, WITHDRAWALS AND REFUNDS

Returns, cancellations, statutory withdrawal rights, defective or incorrectly supplied goods, return shipping costs, product inspections, deductions, and refunds are governed by our Return & Refund Policy.

Except where mandatory consumer law provides otherwise, eligibility for a voluntary return is determined in accordance with that Policy.

Customers must follow the return authorization and return instructions described in the Return & Refund Policy.

Nothing in these Terms or our Return & Refund Policy excludes or restricts mandatory consumer rights that cannot lawfully be excluded.

10. SALE, PROMOTIONAL AND DISCOUNTED PRODUCTS

Sale, promotional, clearance, and discounted products are final sale and are not eligible for voluntary returns, refunds, or exchanges, as described in our Return & Refund Policy.

This restriction does not exclude or restrict mandatory statutory rights that cannot legally be waived, including applicable rights relating to defective or non-conforming goods.

11. PERSONALIZED AND CUSTOM-MADE PRODUCTS

Personalized, custom-made, or individually modified products may be excluded from voluntary returns and, where applicable, statutory withdrawal rights to the extent permitted by applicable law.

The applicable conditions are described in our Return & Refund Policy and, where relevant, on the product page.

Mandatory rights relating to defective, incorrectly supplied, or non-conforming products remain unaffected where they cannot legally be excluded.

12. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If a product appears to have arrived damaged, defective, or incorrectly supplied, customers should contact Murselzadehs as soon as reasonably possible and follow the claim and return procedure described in our Return & Refund Policy.

A customer's report of damage or defect does not by itself establish the cause of the reported issue.

Murselzadehs may request reasonable supporting information and may inspect returned products in accordance with our Return & Refund Policy and applicable law.

Damage caused after delivery by misuse, accident, improper handling, unauthorized alteration, neglect, or other customer-caused circumstances is not considered a defect attributable to Murselzadehs, subject to applicable law.

13. CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other charges imposed by authorities or service providers in the destination country.

Unless expressly stated otherwise during checkout or required by applicable law, such charges are not included in the product price and may be the responsibility of the customer.

Customers are responsible for understanding applicable import requirements in their destination country.

Additional information is provided in our Shipping Policy.

14. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of murselzadehs.com, including text, branding, logos, product photographs, graphics, designs, website content, and other original materials, is owned by or licensed to Murselzadehs and is protected by applicable intellectual property laws.

Website content may not be reproduced, copied, distributed, republished, commercially exploited, or used to create derivative works without prior authorization, except where permitted by applicable law.

15. USER CONTENT AND COMMUNICATIONS

If you submit reviews, messages, photographs, feedback, or other content to Murselzadehs, you confirm that you have the right to provide that content and that it does not violate applicable law or the rights of another person.

We may moderate, refuse, or remove content where reasonably necessary because it is unlawful, fraudulent, abusive, misleading, infringing, or otherwise inappropriate.

Submission of content does not transfer ownership of your intellectual property to Murselzadehs except to the extent expressly agreed.

16. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to services provided by third parties, including payment, shipping, analytics, security, and other service providers.

Third-party websites and services may operate under their own terms and privacy policies.

Murselzadehs is not responsible for third-party websites or services to the extent responsibility cannot reasonably or legally be attributed to us.

17. PRIVACY AND COOKIES

Personal information is handled in accordance with our Privacy Policy.

The website may use cookies and similar technologies for essential functionality, security, preferences, analytics, and other purposes described in the Privacy Policy and applicable consent mechanisms.

Where consent is required by applicable law for optional cookies or tracking technologies, those technologies will be subject to the applicable consent requirements.

18. WEBSITE AVAILABILITY

We aim to keep the website available and functioning properly but cannot guarantee uninterrupted or error-free access at all times.

Access may occasionally be interrupted because of maintenance, technical problems, hosting or network issues, security measures, third-party service failures, or circumstances outside our reasonable control.

Nothing in this section excludes liability that cannot lawfully be excluded.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Murselzadehs will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or transactions through it where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

Nothing in this section limits mandatory consumer rights or remedies relating to defective, non-conforming, or incorrectly supplied goods.

20. FORCE MAJEURE

Murselzadehs will not be responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control, to the extent permitted by applicable law.

Such circumstances may include natural disasters, severe weather, war, civil disturbance, government action, transportation disruption, customs delays, telecommunications failures, widespread service interruptions, or other events beyond our reasonable control.

This section does not remove any rights or remedies that applicable law requires us to provide.

21. GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws applicable to Murselzadehs in Azerbaijan, subject to any mandatory consumer protection rules that apply to a customer's transaction.

Nothing in these Terms is intended to deprive a consumer of mandatory protections that apply under the laws of the consumer's country and cannot lawfully be excluded by contractual agreement.

Any dispute will be handled in accordance with applicable law and any mandatory jurisdictional rules.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, website, services, policies, or applicable legal requirements.

The current version will be published on this page with an updated Last updated date.

Changes will apply prospectively to the extent required by applicable law and will not retroactively remove rights already acquired by customers.

23. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision will be limited or interpreted only to the extent necessary to comply with applicable law.

24. CONTACT INFORMATION

For questions about these Terms & Conditions, please contact:

Murselzadehs
Elshan Suleymanov ev. 51, m. 11
Nizami district
Baku, AZ1119
Azerbaijan

Email: info@murselzadehs.com
Website: murselzadehs.com