RETURN & REFUND POLICY
Last updated: August 21, 2026
Thank you for shopping with Murselzadehs.
This Return & Refund Policy explains the conditions and procedures applicable to returns, cancellations, damaged or defective items, and refunds. Nothing in this Policy is intended to exclude or restrict any mandatory consumer rights that cannot lawfully be excluded.
1. GENERAL RETURN PERIOD
Except for items excluded from return under this Policy or where different mandatory consumer protection rules apply, customers may request a return within 14 days after receiving the item.
Before returning any item, customers must contact:
Email: info@murselzadehs.com
The return request must include the order number and the reason for the return.
Customers must wait for return authorization and return instructions from Murselzadehs before sending the item.
Unauthorized returns may be refused to the extent permitted by applicable law.
2. RETURN CONDITION
Except where mandatory consumer law provides otherwise, returned items must be in substantially the same condition in which they were received and include, where applicable, the original packaging, tags, accessories, and other materials supplied with the product.
Customers are responsible for handling products with reasonable care.
Where a statutory right of withdrawal applies, including where applicable for consumers in the European Union, customers may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics, and functioning.
If a product has been handled beyond what is reasonably necessary and its value has consequently been diminished, Murselzadehs reserves the right to make an appropriate deduction from the refund to the extent permitted by applicable law.
Damage, excessive use, alteration, misuse, contamination, or other deterioration caused by the customer may affect the amount refundable or the customer's eligibility for a voluntary return, subject to applicable law.
3. RETURN SHIPPING COSTS — STANDARD RETURNS
For ordinary returns, including returns based on preference, change of mind, size or suitability where no defect or error by Murselzadehs is established, the customer is responsible for all direct return shipping costs, except where applicable law requires otherwise.
Customers should use a reliable and trackable shipping service.
Murselzadehs is not responsible for return shipments lost or damaged in transit where responsibility for the return shipment rests with the customer, except where applicable law provides otherwise.
4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Customers should inspect their order promptly after delivery.
If an item appears to have arrived damaged, defective, or different from the item ordered, please contact us as soon as reasonably possible at:
For visible shipping damage, we recommend contacting us within 48 hours of delivery so that the condition of the shipment can be documented promptly. This 48-hour period does not limit any mandatory statutory rights available to the customer.
We may request:
- Order number;
- Photographs of the product;
- Photographs of the packaging;
- A description of the reported issue; and
- Other information reasonably necessary to assess the claim.
A customer's report that an item is damaged or defective does not by itself constitute confirmation that the product was defective when supplied.
Murselzadehs may inspect returned products to determine the nature and cause of the reported problem.
Damage resulting from misuse, accident, improper handling, unauthorized modification, failure to follow reasonable care instructions, or damage occurring after delivery due to the customer's actions is not considered a product defect attributable to Murselzadehs, subject to applicable law.
5. RETURN SHIPPING — DEFECTIVE, DAMAGED OR INCORRECT ITEMS
Customers must contact Murselzadehs before returning an item claimed to be damaged, defective, or incorrectly supplied and must follow the return instructions provided by us.
Customers should not use expedited, express, premium, or other unusually expensive return shipping services unless expressly authorized by Murselzadehs in writing.
Where applicable law requires Murselzadehs to bear the cost of returning a confirmed defective, damaged, or incorrectly supplied item, Murselzadehs will cover or reimburse reasonable and necessary return shipping costs in accordance with applicable law and the return instructions provided by us.
Additional costs resulting from the customer's voluntary use of an expedited, express, premium, or otherwise more expensive shipping method without our prior written authorization will not be reimbursed except where required by applicable law.
6. NON-RETURNABLE ITEMS
Except where mandatory applicable law provides the customer with a right that cannot legally be excluded, the following items are not eligible for voluntary return:
- Personalized or custom-made products;
- Products made or modified according to a customer's individual specifications;
- Gift cards;
- Items damaged, altered, or misused by the customer.
Sale, promotional, clearance, or discounted products are final sale and are not eligible for voluntary returns or exchanges. This restriction does not exclude any mandatory statutory rights that cannot legally be waived, including rights relating to defective or non-conforming goods.
7. EXCHANGES
Murselzadehs does not offer direct exchanges.
If a customer wishes to purchase a different product, the original product must first be returned in accordance with this Policy, where eligible, and a separate order may then be placed.
8. EUROPEAN UNION CUSTOMERS — RIGHT OF WITHDRAWAL
Where European Union consumer protection law applies to a distance sale, consumers generally have the right to withdraw from the contract within 14 days after acquiring physical possession of the goods, without giving a reason, subject to applicable statutory exceptions.
To exercise the right of withdrawal, the customer must clearly inform Murselzadehs of the decision to withdraw within the applicable withdrawal period.
Customers exercising this right are responsible for the direct cost of returning the goods, provided they were informed of this obligation before purchase and except where applicable law provides otherwise.
The customer must return the goods without undue delay and within the period required by applicable law.
Customers may inspect and handle the goods only to the extent necessary to establish their nature, characteristics, and functioning. The customer may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.
9. ORIGINAL DELIVERY COSTS FOR EU WITHDRAWALS
Where EU law requires reimbursement of the original delivery charge following a valid exercise of the statutory right of withdrawal, Murselzadehs will reimburse the cost of the least expensive standard delivery method offered for the order.
If standard delivery was provided free of charge, there is no standard delivery charge to reimburse.
If the customer voluntarily selected a more expensive or expedited delivery method, any additional cost above the least expensive standard delivery option will not be reimbursed, except where required by applicable law.
10. REFUND INSPECTION AND DEDUCTIONS
Returned goods may be inspected after receipt.
For voluntary returns, Murselzadehs may refuse a return or make deductions where permitted under this Policy and applicable law.
For statutory returns, any deduction for diminished value will be made only where permitted by applicable law.
Where inspection indicates that alleged damage or a defect resulted from customer misuse, accidental damage, improper handling, alteration, or another cause for which Murselzadehs is not responsible, Murselzadehs may reject the defect claim to the extent permitted by applicable law.
11. REFUND METHOD AND TIMING
Approved refunds will normally be issued to the original payment method, unless another method is agreed or required by applicable law.
Refund processing times may also depend on the customer's bank or payment provider.
Where mandatory consumer law establishes a specific refund deadline, Murselzadehs will comply with that deadline.
For EU statutory withdrawals, reimbursement will be made without undue delay and no later than the applicable statutory deadline. Where permitted by applicable law, reimbursement may be withheld until the goods have been received back or until the customer provides legally sufficient evidence that the goods have been returned, whichever event applicable law requires to be treated as earlier.
12. RETURN ADDRESS
Returns authorized by Murselzadehs should be sent, in accordance with the return instructions provided, to:
Murselzadehs
Azerbaijan, Baku, Nizami district
Elshan Suleymanov ev 51, m. 11
AZ1119
Azerbaijan
Customers should not send a return before receiving return instructions.
13. LEGAL RIGHTS
Nothing in this Return & Refund Policy excludes, restricts, or overrides consumer rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.
If any provision of this Policy conflicts with mandatory applicable law, the mandatory legal requirement will prevail only to the extent of that conflict.
14. CONTACT INFORMATION
For questions, return requests, or refund inquiries:
Murselzadehs
Email: info@murselzadehs.com
Website: murselzadehs.com