Privacy Policy

PRIVACY POLICY

Last updated: August 21, 2026

Murselzadehs respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what personal information we may collect when you visit murselzadehs.com, place an order, contact us, create an account, or otherwise interact with our online store; how we use that information; and the choices and rights that may be available to you.

Nothing in this Privacy Policy is intended to limit any rights provided by applicable data protection or consumer protection law.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with our website, we may collect or process information including:

Information You Provide

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number, where provided

  • Account information

  • Order and purchase information

  • Communications sent to us

  • Return, refund, or customer-support information

  • Product reviews or other content you voluntarily submit

Payment and Transaction Information

When you make a purchase, payment and transaction information necessary to process and document the transaction may be collected or processed.

Complete payment card details are processed by payment service providers and payment networks and are not intended to be stored directly by Murselzadehs.

Information Collected Automatically

When you use our website, certain technical and usage information may be collected automatically, including, where applicable:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Website interactions

  • Referring pages or sources

  • Approximate location derived from technical information

  • Cookie and similar technology identifiers

  • Date and time of website activity

The information actually collected may depend on your device, browser, consent choices, website configuration, and the services active on the website.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information where reasonably necessary to:

  • Process and fulfil orders

  • Process payments and transaction records

  • Arrange shipping and delivery

  • Provide order and tracking information

  • Manage customer accounts

  • Respond to questions and customer-service requests

  • Process returns, refunds, and product-related claims

  • Prevent fraud, abuse, and security incidents

  • Protect the website and our customers

  • Maintain and improve website functionality

  • Understand website usage and performance

  • Comply with legal, tax, accounting, regulatory, or record-keeping obligations

  • Establish, exercise, or defend legal claims

  • Send marketing communications where permitted and, where required, with appropriate consent

We will not use personal information for purposes incompatible with applicable law.

3. LEGAL BASES FOR PROCESSING

Where applicable data protection law requires a legal basis for processing personal information, we may rely on one or more of the following:

  • Performance of a contract — for example, processing an order, payment, return, or delivery;

  • Legal obligations — for example, tax, accounting, fraud-prevention, or regulatory requirements;

  • Legitimate interests — where permitted, including protecting our website, preventing fraud, improving services, and operating our business;

  • Consent — where consent is required, including for certain optional cookies, analytics technologies, or marketing activities.

Where processing is based on consent, you may withdraw that consent where and as permitted by applicable law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

4. PAYMENT PROCESSING

Payments are processed securely through third-party payment service providers and payment networks.

Murselzadehs does not intend to store complete payment card numbers, card security codes, or other complete card credentials on its own servers.

Depending on the payment method available at checkout, payment-related information may be processed through payment networks including:

  • Visa

  • Mastercard

The specific payment options available to a customer are those displayed during checkout.

Additional payment service providers may be involved where necessary to provide a payment method displayed at checkout.

Payment providers and payment networks process information in accordance with their own privacy practices and applicable law.

5. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate our website, maintain security, remember preferences, understand website usage, and, where applicable, support analytics and marketing activities.

The cookies and technologies used may include the following categories:

Essential Cookies

Essential cookies and similar technologies support functions necessary for operation of the website, such as:

  • Website security

  • Shopping cart functionality

  • Checkout

  • Customer accounts

  • Session management

  • Fraud prevention

  • Consent-management functionality

Because these technologies may be necessary for the website to operate, they may not be subject to optional consent where applicable law permits their use without consent.

Functional Cookies

Functional cookies may remember customer choices and preferences and provide enhanced website functionality.

Analytics Cookies

Subject to applicable consent requirements, analytics cookies and similar technologies may help us understand:

  • Website traffic

  • Pages visited

  • Website interactions

  • Device and browser information

  • General website performance

  • How visitors use our website

We use this information to evaluate and improve our website and customer experience.

Marketing and Advertising Technologies

Where marketing or advertising technologies are used, and where consent is required by applicable law, they will be used subject to the customer's applicable consent choices.

Such technologies may be used to measure marketing effectiveness or provide more relevant communications or advertising.

The presence of this section does not mean that every type of marketing or advertising technology is necessarily active on the website at all times.

6. COOKIE CONSENT AND PREFERENCES

Where required by applicable law, visitors may be presented with a consent-management mechanism that allows them to accept, reject, or manage optional cookies and similar technologies.

Optional technologies that require consent will be handled in accordance with the applicable consent choice.

Visitors may also control certain cookies through their browser settings.

Disabling or blocking some cookies may affect website functionality.

Where our website provides a mechanism to change cookie preferences after an initial choice, visitors may use that mechanism to update their preferences.

The cookies and technologies used by the website may change as our services, integrations, and technical requirements evolve.

7. GOOGLE ANALYTICS

We use Google Analytics to help us understand how visitors interact with our website and to evaluate website performance.

Depending on website configuration, applicable consent requirements, and the visitor's consent choices, Google Analytics may process information such as:

  • Device and browser information

  • Website pages visited

  • Website interactions and events

  • Referring sources

  • Approximate geographic information derived from technical data

  • Other usage information associated with website activity

Where applicable law requires consent for analytics technologies, their use will be subject to the applicable consent choices.

Google may process information in accordance with its own privacy policies and applicable data protection requirements.

8. SHARING PERSONAL INFORMATION

We do not sell personal information to third parties.

We may share or make personal information available where reasonably necessary to service providers or other recipients including:

  • E-commerce platform and website hosting providers

  • Payment processors and payment networks

  • Shipping, postal, courier, and delivery providers

  • Fraud-prevention and security providers

  • Analytics providers

  • Customer-service and technical service providers

  • Marketing service providers, where applicable and subject to applicable consent requirements

  • Professional advisers where reasonably necessary

  • Government, regulatory, tax, judicial, customs, or law-enforcement authorities where legally required

We may also disclose information where reasonably necessary to:

  • Comply with applicable law

  • Protect our legal rights

  • Protect customers or other persons

  • Prevent or investigate fraud or abuse

  • Enforce agreements

  • Respond to lawful requests from competent authorities

Service providers may process information according to their contractual obligations, their own legal responsibilities, and applicable law.

9. INTERNATIONAL DATA PROCESSING

Because Murselzadehs operates an international online store and uses third-party technology, payment, analytics, and service providers, personal information may be processed in countries other than the customer's country of residence.

Where applicable law requires safeguards for international transfers of personal information, relevant transfer mechanisms or safeguards will apply as required by law.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on factors including:

  • Order and contractual requirements

  • Tax and accounting obligations

  • Fraud prevention

  • Customer-service requirements

  • Returns, refunds, or disputes

  • Legal claims

  • Regulatory requirements

When personal information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled in accordance with applicable law and our technical capabilities.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses HTTPS encryption for data transmitted between supported browsers and the website.

Payment card processing is handled through payment service providers rather than through storage of complete card credentials by Murselzadehs.

No method of electronic transmission or storage can be guaranteed to be completely secure, and therefore absolute security cannot be guaranteed.

12. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights concerning your personal information, which may include the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of information

  • Request restriction of certain processing

  • Object to certain processing

  • Request portability of certain information

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with an applicable data-protection authority

These rights may be subject to legal conditions, limitations, exceptions, identity-verification requirements, and record-retention obligations.

To submit a privacy-related request, contact:

info@murselzadehs.com

We may need to verify your identity before processing certain requests.

13. EUROPEAN ECONOMIC AREA AND OTHER PROTECTED JURISDICTIONS

Where the General Data Protection Regulation (GDPR), UK GDPR, or another applicable data-protection regime applies, personal information will be processed in accordance with the applicable requirements.

Where required, customers may have additional rights concerning access, correction, deletion, restriction, objection, portability, withdrawal of consent, and complaints to a competent supervisory authority.

Nothing in this Privacy Policy is intended to reduce rights that applicable data-protection law makes mandatory.

14. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send marketing communications to customers who have subscribed, consented, or where another lawful basis permits such communication.

Recipients may unsubscribe using an available unsubscribe mechanism or by contacting us.

Withdrawing from marketing communications does not prevent us from sending non-marketing communications necessary for an order, transaction, security matter, return, customer-service request, or other legitimate service-related purpose.

15. CHILDREN'S PRIVACY

Our online store is not directed specifically at children.

We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that the matter can be reviewed and appropriate action taken.

16. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to or integrate with third-party websites and services.

Third parties may operate under their own privacy policies, terms, and data-processing practices.

We encourage customers to review the privacy information provided by relevant third parties when interacting with their services.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • Our website or services

  • Technology or integrations

  • Payment or shipping services

  • Analytics or consent-management tools

  • Business practices

  • Applicable legal or regulatory requirements

The current version will be published on this page with an updated Last updated date.

18. CONTACT INFORMATION

For questions about this Privacy Policy or requests concerning personal information, please contact:

Murselzadehs
Elshan Suleymanov ev. 51, m. 11
Nizami district
Baku, AZ1119
Azerbaijan

Email: info@murselzadehs.com
Website: murselzadehs.com